Faculty/Staff Support

New EmployeeNew Employee Welcome Letter - Read our Letter to New Employees for instructions on activating your Taylor account, resetting your password, details on technology available to employees, and other helpful information.

TUCAN Password / Personal Information - Your Taylor username and password allow you access to university resources such as email, classes, and grades. Keep your password secure. Read our Password Manager Tutorial for step-by-step instructions in resetting a lost password. See our Personal Information Tutorial for help in keeping your contact information up to date.

Faculty Connection Faculty Connection - Located on the main level of Zondervan Library in the heart of campus, the new Faculty Connection provides an area devoted to faculty and connecting them with personalized support with classroom technology, Blackboard, research support, and instructional design.
Phone: 84444. Email: 4444@taylor.edu.

Respondus Test EditorRespondus Test Editor - The Respondus Test Editor is available for Taylor faculty in the creation of exams. Contact 4040 to request access to the install file.

Office 2016Office 2016 - Information Technology has begun roll out of the new Microsoft Office 2016 productivity suite to Taylor-owned computers. As part of our software licensing agreement with Microsoft, current employees can take advantage of online Office 2016 Training covering several Microsoft products.

VPNVPN Access - A Virtual Private Network allows employees to establish a secure, encrypted connection to Taylor's network via any non-Taylor Internet connection. This is especially helpful while working from home or on the road. Note that a VPN connection is not required for access to Taylor email from off-campus but is required to access Banner from the on-campus, wireless network. Install VPN from On-Campus / Off-Campus

BackupsBackups - Information Technology has configured university-owned, Windows 7 computers to store user documents on a Taylor server. This makes a backup of your Documents folder unnecessary. However, Taylor does not provide server space for music, pictures, or videos. Read our Backups Tutorial for more info. If you have work-related music, pictures, or videos, Contact 4040 for assistance.

Network PrintingNetwork Printing - Read our Network Printing Tutorial for instructions on installing a Taylor-owned network printer.

SPAM FilteringSPAM Filtering - Taylor provides SPAM filtering via the Barracuda SPAM filtering device. Incoming messages are scored based on how 'spam-like' they are. The higher the score, the more sure Barracuda is that the message is SPAM. Lower scoring messages are delivered to your mailbox. Read the SPAM Tutorial for instructions on raising or lowering the level of filtering applied to your email.

Malicious SoftwareMalicious Software - Many free programs offered for download include undesirable add-ons and plug-ins which can negatively affect the performance of your computer. Some include malware! Use caution when installing non-standard software.

Windows PatchesWindows Patches - Information Technology uses the Microsoft WSUS patch management solution to deploy security patches to Taylor-owned, Windows-based computers. While the download and installation of most security patches is handled behind the scenes, some patches require user intervention in the form of a computer restart. Read our Windows Patches Tutorial for info on the process.

Red FlagsRed Flags Policy - Taylor employees share responsibility for identifying and reporting identity theft attempts. Read about the university's new Red Flag Policy for information on how the university is working to protect student and employee data.

Taylor OnlineTaylor Online - Taylor Online faculty with questions or concerns can reach the TU Online office at online@taylor.edu or 800-845-3149 during normal business hours (Monday through Friday 8-5 EST).

Microsoft eLearningMicrosoft eLearning - Current Taylor employees are eligible to participate in Microsoft Online Learning. Courses cover Windows and Office Essentials. Sign in with your Microsoft username and password at Microsoft eLearning to get started.

VoicemailVoicemail - Read the Voicemail Tutorial for guidance in the setup and use of Taylor's voicemail system.

Apple SupportApple Support - I.T. supports network connectivity and access to network resources from Apple computers. More advanced Mac support is available, direct from Apple, by contacting their academic support line at 800-800-APPLE (800-800-2775). I.T. also recommends contacting Signature Mac of Fort Wayne, (260) 484-4634, an official Mac resource provider. I.T. has completed testing and found significant advantages to binding a Taylor-owned Macintosh to Taylor's domain. Improve the Macintosh network experience by reading the Bind Domain - Mac Tutorial for more info and step-by-step instructions.